Frequently Asked Questions

All categories

SUBSCRIPTION PLANS

Cancellation: How do I cancel my subscription?

We'll be happy to take care of it for you. Just send us an email and we'll do it for you.

Cancellation: I want to cancel my subscription. What happens to my course materials?

You can download backups of your courses to your own computer at any time, at no cost at all. Each course backup contains all the data you need: exercises, participants, marks, grades, and files. Because Babeljar is based on the world's biggest learning management system in the world, Moodle, you can restore the course backup to any Moodle installation (of the same version or higher) you want.

Monthly fee: Why do I have to pay a monthly fee during the holidays when all my students are away?

Because we're storing your courses. For that we still have to pay our own expenses even if there are currently no students.

Refund: Can I get a refund if I cancel?

Sorry, no. We ourselves need to pay for the technical infrastructure upfront, that's why.

Subscription plan: How do I change my subscription plan?

If you plan on adding more students than your current subscription plan allows, just send us an email and we'll upgrade your subscription plan.

User limit: What happens if I have more students than my subscription plan allows?

Nothing, at first. We are not going to bill you if this happens accidentally, or during a short period of time when you're adding new students before removing the 'old' ones. We do keep track however and we'll invite you to change your subscription plan if you're consistently over your limit.